Hotel Concierge - Cindy Sacdalan

Hotel - Hospitality
Experience 5 Year(s)


Travessa Juncos Edf. Kam Hoi Flat 1 andar B Macau

Contact Number: (+853) 6305 6613 - (+853) 66952022

E-mail Address : [email protected]



Position Desired:                    RECEPTIONIST, CONCIERGE, FRONT OFFICE OR




To have international culture exposure and hands-on experience in the field of hospitality management as a gateway to a meaningful hospitality career. To develop my hospitality management skills and become globally competitive. To acquire position where can I use my knowledge and skills. To gain exposure essential to my career advancement and to be a part of any business corporation that gives value to capabilities of its people and has desire for continuous improvement.




Position                                               :                       CONCIERGE ( HOTEL SERVICES )

Company                                             :                       PARISIAN HOTEL MACAU

Address                                               :                       Estrada da Baia de N. Senhora da Esparouca, S/N Taipa Macao SAR,

P.R. China

Duration                                              :                       July 2016 – 2017 PRESENT

Contact #                                 :                       00853-811-15700


Job Responsibilities:

l  Welcoming customers upon entrance and confirm reservations

l  Acting as the point of reference for the guests who need assistance or information

l  Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

l  Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.

l  Answer the phone and make reservations, take and distribute messages or mail and redirect calls.

l  Respond to complaints and find the appropriate solution.

l  Handling cash/credit cards payments



Position                                               :                       GUEST RELATION OFFICER (RECREATION) WELLNESS & LEISURE

Company                                             :                       THE VENETIAN HOTEL and RESORT MACAU

Address                                               :                       Estrada da Baia de N. Senhora da Esparouca, S/N Taipa Macao SAR,

P.R. China

Duration                                              :                       March 2012 – 2016

Contact #                                             :                       00853-811-36199


Job Responsibilities:

l  Warmly greet and welcome guest and members by name if possible, upon arrival

l  Register guest in prompt, effiecient and friendly manner

l  Attending to all telephone calls at the reception desk

l  Preparing/checking the cash register float at the start of the shift and accounting for the gross takings at the completition of the shift accord with the agreed procedures

l  Promote and up-sell appropriate service and membership to all members and guest.


Position                                               :                       DOMESTIC HELPER

Address                                               :                       Macau SAR, China

Duration                                              :                       May 2011 – February 2012


Job Description:

l  Complete routine cleaning task in assigned home areas.

l  Collect dirty and used clothes for scheduled laundry

l  Collect and clean dishes after each meal

l  Dust window blinds and rearrange draperies to their original placement

l  Clean kitchen equipment after use such as ovens, stoves, blenders, etc.


Position                                               :                       CASHIER and Waitress

Employer                                             :                       Caffechocola coffeshop and Estalagem Portugues Restaurant

Address                                               :                       Travessa De S. Domingos No. 10 A Macau

Date                                                    :                       July 2006 – 2007



Job Description:

l  Responsible for maintaining high standards of food hygiene

l  In charge of food and beverage

l  Check outs customer purchase accurately, efficiently

l  Maintaining detailed records of served orders and collected cash

l  Assisting the cashier in generation of the daily cash reports



            Secondary                   :                       Salvador Araneta Memorial Institute

            Address                                   :                       Malabon City

            Graduated Date          :                       April 2003


            Primary                                   :                       Mabatang Elementary

            Address                                   :                       Bataan, Philippines

            Graduated Date          :                       April 1999



Date of Birth                   :                       November 12, 1985

Place of Birth                  :                       Bataan, Philippines

Civil Status                      :                       Married

Nationality                      :                       Filipino

Height                             :                       5’2”

Weight                             :                       90 lbs.

Language Spoken            :                       English, Tagalog and Basic Chinese Cantonese




            Ms. Amandaki Ung                                                                                        Mr. Terry Jiang

            Recreation Manager                                                                          Duty Manager Recreation

            Sands Cotai Central                                                                                        The Venetian Macau


            Mr. Oscar Lay                                                                                                 Mr. Stephen Lee

            Customer Service Duty Manager                                                       Customer Service Manager

            The Venetian Macao Hotel and Resort                                              The Parisian Hotel Macau




Patient, honest, willing to trained, can work with minimal supervision, hardworking, systematic.


I hereby that the above information is true and corret to the best of my knowledge and belief.




                                                                                                                                                CINDY CARAGAY SACDALAN